What is MCP?
Model Context Protocol (MCP) is a way for AI assistants like ChatGPT and Claude to securely connect with other applications. Fulfill Engine's MCP connection allows you to ask questions about your Fulfill Engine data using everyday language, without needing to navigate through multiple pages or reports.
Once connected, your AI assistant can discover the Fulfill Engine tools available to it and use them to help answer your questions. What information it can access depends on your Fulfill Engine user permissions.
Before you start
You'll need:
- An active Fulfill Engine account with access to the information you want to work with.
- A supported ChatGPT or Claude account.
- Permission to install or connect apps in your AI workspace, if required by your organization.
You can use the web versions of these AI applications, or install their desktop apps:
Installing desktop applications on a company-managed computer may require administrator permission or assistance from your IT team.
Connecting with ChatGPT
Fulfill Engine has an official ChatGPT plugin, so you no longer need to configure a custom MCP server manually.
- Sign in to ChatGPT.
- Open Plugins from the sidebar.
- Search for Fulfill Engine in the plugin directory.
- Open the Fulfill Engine plugin and select Install.
- Follow any prompts to connect your Fulfill Engine account.
- Sign in to Fulfill Engine and authorize the connection when requested.
- Open a ChatGPT conversation and start asking questions about Fulfill Engine.
To explicitly select Fulfill Engine in a conversation, type @ and choose the Fulfill Engine plugin, or select it from the available plugin options.
Example prompt:
"Using Fulfill Engine, show me the decoration methods and print locations available for the NL6210."
You can also ask questions naturally without mentioning specific technical tools.
Connecting with Claude
Claude supports remote MCP connectors, allowing you to connect directly to the Fulfill Engine MCP server.
Connection details
- Name: Fulfill Engine
- Server URL: https://api.fulfillengine.com/mcp
For individual Claude accounts
- Sign in to Claude and open Customize → Connectors.
- Select Add → Custom → Web.
- Enter Fulfill Engine as the name.
- Enter the server URL shown above.
- Continue through the connection setup and select the option to sign in.
- Sign in to Fulfill Engine and authorize the connection.
- In a conversation, open the connector controls and enable Fulfill Engine.
Available connector options may differ by subscription or account configuration.
For Claude Team or Enterprise workspaces
An authorized workspace administrator may need to add the connector through the organization's connector settings first. Once Fulfill Engine is available, individual users can connect their own Fulfill Engine accounts.
Example prompt:
"Using Fulfill Engine, show me how many orders were placed in my sales portal last week."
Tips for getting started
- Ask naturally. You don't need to know API names or technical tool names.
- Be specific. Include relevant dates, products, accounts, sales portals, or warehouses when helpful.
- Ask follow-up questions. Your AI assistant can use the conversation to refine results.
- Review important results. AI-generated calculations and summaries should be verified before making business decisions.
- Remember your permissions. The AI cannot use the connection to bypass your Fulfill Engine access permissions.
Troubleshooting
I can't find Fulfill Engine in ChatGPT.
Check that you're using the correct account and workspace. Plugin availability may depend on your plan, workspace settings, or organizational permissions.
I can't connect to Fulfill Engine.
Confirm that you're signing in with the intended Fulfill Engine account and that your organization permits the connection.
Claude doesn't show an option to add a connector.
Your plan or workspace may require an administrator to configure the connection.
The AI can't find information I expected.
Confirm you have access to the relevant account, sales portal, warehouse, or campaign in Fulfill Engine. Your AI assistant can only work with information available through your authorized connection.
Learn more
See Fulfill Engine MCP Tools & Capabilities for examples of what you can ask your AI assistant.
