On-demand orders within the Network ship within an average of 5 business days. If you require an order update, you are able to reach out to our operations team directly at production@fulfillengine.com.
You are able to view orders on your Account level, or within a specific store within the View orders tile.
From the orders tab, you are able to see the status as well as date it was submitted, your profit, and quick view item count / breakdown.
Your account will default to not show you canceled orders, however you are able to alter which status you do or do not see under Not Status. In addition, you can apply Filters to your view such as order date or fulfilled (shipped) date then export that specific view!
For further details on the order, including tracking, select the Order id. Once within the Order id, you will see the full order details such as shipping address and the breakdown of your customer's payment.
Gift and Discounted Orders
You are able to track gift / discount orders the same way! There will be a flag confirming the order was submitted using a gift or discount code.
In addition, your profit will show as a negative since your end customer did not process a payment for this order. Your total and profit may not always match. In the event the gift / discount code does not cover the full balance, your are able to see the full breakdown of the transaction under Customer Payment.
