You have the ability to request a replacement directly within your account. From "View orders" they will select the order ID they would like to request a replacement on.
Once they are within that order, they will see a "Tasks" dropdown option under the shipping address on the left hand side of the screen which will allow them to select "Request replacement."
This will then prompt them to communicate their concerns, as well as select the garment(s) that need replacing, and upload any images (if applicable).
Approved replacements will show as a $0.00 order on their account and are automatically flagged as a "handhold" order for production.
