By default, the Network offers Standard shipping, which is whatever is most cost effective based on weight, destination, and method for domestic orders.
If you are interested in expedited or international shipping options, reach out to our customer success team at info@fulfillengine.com.
Orders are designed to route to the closest Network decorator who has the capacity and ability to handle the order. We do try to route to the closest facility to the shipping address, but orders could route to a farther domestic location if based on specific thread request and or decoration methods within the order to avoid split-shipments.
Free Shipping
Interested in offering free shipping to the end-customer, reach out to info@fulfillengine.com. If approved, you have the option to offer free shipping on White-Label stores.
There are two ways it can be set up, either free shipping where you as the account will carry the shipping cost, or free shipping on orders that are a specific dollar amount or more.
Using your UPS or FedEx Account
You have the ability to extend the option to use either your UPS or FedEx account. This is set on the Account level, and will automatically apply to all applicable orders using the carrier that run through that account including white-label stores.
There is no option for us to rate shop based on your third-party account. Therefore the pricing shown to the end customer will be based on our rates. However, you will be charged by the carrier based on your specific rates. This means the rates your customers see may not be what you will be charged.
Fulfill Engine retrieves shipping rates from the carrier in real-time as the order is created.
Email info@fulfillengine.com to request that your account be configured to pay shipping costs directly with a third-party UPS or FedEx shipper account. On the request, please specify the following:
- Carrier (UPS or FedEx)
- Third-party account number
- Billing company
- Billing contact including name, phone number and email
- Billing address including postal and country code
A service charge will apply to orders when shipping is billed directly to a third-party carrier account. This charge reflects the administrative and operational handling requirements associated with processing shipments on external carrier accounts.
For further details on this cost, please refer to your price sheet within your account.
There is no additional charge for orders shipped on FE-managed carrier accounts.
DDP For International Orders
International orders will ship DDU (Delivered Duty Unpaid) where the buyer will be responsible for import duties and taxes. You have the option to ship DDP (Delivered Duty Paid) which shifts that responsibility to the seller.
This function is supported on either the account or store level. From the individual store, you can choose to inherit the default set at the account level or you can customize for the specific store preference.
If you are interested in setting this, please reach out to info@fulfillengine.com.
