Fulfill Engine Replacement Policy

Updated 3 months ago

Although our goal is to strive for perfection on all orders, we understand that we too are human and things happen. When they do - we are there to acknowledge our misstep, and make it right for you and your customer!

Fulfill Engine Replacement Policy

In the event an order displays quality issues, incurs damage in transit, or is incorrect, a request for replacement can be filed. An order is eligible for a replacement within 30 days from receival unless otherwise noted.

Quality issues

Requests pertaining to quality issues, or garment defects, requires photo documentation to ensure prompt resolution.

Tracking issues

Requests pertaining to orders lost in transit can be filed no sooner than 6 business days after tracking was applied and no later than 15 days after the estimated delivery date. 

Orders shipped internationally are not considered lost in transit until six weeks past the posted date listed for when it arrives in the destination country. 

Fulfill Engine is not responsible for delays caused by third-party shipping providers and does not guarantee delivery times.

Late orders

Fulfill Engine is committed to producing and fulfilling orders accurately and on time. Our commitment to you is that 95% of your orders will ship within 7 business days upon order approval. 

If your average ship date is below 95% a resolution will be reviewed at your yearly or bi-yearly account review with our team.

Need to file a replacement request? Follow the process here.
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